Customer Support at Lukki South Africa
Our support team operates 24 hours daily to assist with account issues, payment queries, and technical difficulties. Contact methods include live chat, email correspondence, and telephone support—all serviced by trained representatives familiar with South African banking systems and local gambling regulations.
Contact Options
Live Chat
Instant messaging support available through the website and mobile app. Average response time sits at 90 seconds during peak hours. Access the chat widget in the bottom-right corner of any page.
Email Support
Send detailed inquiries to support@lukkisouthafrica.co.za for non-urgent matters. Responses typically arrive within 12 hours; complex issues requiring investigation may take up to 48 hours.
Phone Line
Call 065 515 1507 during business hours (08:00-20:00 SAST) for immediate voice assistance. The line handles deposit confirmations, withdrawal status checks, and account verification questions.
Frequently Requested Assistance
Account Verification
KYC procedures require submission of ID document, proof of residence dated within 3 months, and payment method verification. Upload documents through your account dashboard; verification completes within 24-72 hours depending on submission quality.
Deposit Issues
If funds don't appear after deposit, check your bank statement for successful debit confirmation. Ozow deposits process instantly—delays usually stem from bank-side holds. Contact support with transaction reference numbers for tracking.
Withdrawal Delays
First withdrawals require completed KYC verification. Standard processing takes 24-48 hours after approval; cryptocurrency payouts complete within 12 hours. Weekend withdrawals process on the following Monday.
Bonus Problems
If bonuses don't activate automatically, ensure you meet minimum deposit requirements and eligibility criteria. Check wagering progress in the promotions dashboard—expired bonuses cannot be reinstated.